Unlock the Power of Your Knowledge Base
A DIY Approach to Building a High-Impact KB for Customer Service, Even Without Deep KM Expertise
MVP KB: A Practical Guide for Customer Service Knowledge Management
Are you a customer service professional juggling multiple responsibilities, tasked with managing a knowledge base (KB) without a dedicated team or budget?
Do you face the challenge of a "digital landfill" of unmanaged documents, or a fragmented system leading to agent frustration and unhappy customers?
MVP KB is your practical guide to transform your customer service knowledge base into the Most Valuable Player of your contact center operation.
What You’ll Learn & Gain
Overcome Common KB Challenges
Build a robust KB with minimal budget.
Eliminate the “swivel chair” experience.
Transform unmanaged documents into a valuable asset.
Establish a solid foundation for successful AI.
A Practical, DIY Recipe for Success
Follow a straightforward process: assess, plan, build, improve
Embrace a DIY spirit without needing complex certifications.
Borrow the best principles from established frameworks.
Focus on quick wins for immediate success.
The MVP KB Pillars
People First
Empower Knowledge Users, Contributors and Curators
Smart Systems
Create a single point of truth with seamless integration
Quality Content
Master content creation, organization and governance
Transform Your Contact Center Performance
Reduce Costs
💰
Lower AHT & increase contact deflection
Boost Satisfaction
🚀
Lower AHT & increase contact deflection
Gain Insights
💡
Use data to continuously improve