Our niche is customer service, but we can help with a wide range of KM needs, including workshops and strategy development. If you can’t find what you’re looking for, schedule a free consultation.
MVP Knowledge Base
We’ll focus on quick wins that will improve your existing knowledge base or help you implement a new solution. It starts with an assessment of your current state, then we work with you to develop a comprehensive plan to create a KB that will be your team’s MVP. With a custom solution from Cognita KM, you’ll improve will efficiency, empower and engage your people, boost customer satisfaction, and provide a strong foundation for AI agents.
Fractional KM
We’re more than just knowledge bases – we can help with all your KM needs. I’ll work hand in hand with you to develop a strategy, identify solutions and create a culture of knowledge sharing in your organization.
Vendor Evaluation
Leveraging the power of the Cloud Tech Gurus Network, we can help you find the right contact center knowledge management solution. We have access to CTG's 3,000+ hours of vendor research and ongoing market analysis for more than 100 cloud solutions, from knowledge management systems to Ccaas to CRMs to sentiment analysis tools — and beyond.